Same-Day Delivery
Same-day delivery is available for custom orders placed before 1:00 PM. Orders placed after 1:00 PM, on holidays, or when the shop is closed will be delivered on the next open business day. Customer selection of a date at checkout does not guarantee same-day delivery if the order is placed after cutoff or outside standard business hours. We will make every attempt to contact you either by phone or email if the date you requested is not available. If we are unable to reach you, the order will be delivered on the soonest available delivery date.
After hours orders placed by phone or online for delivery via our self-service kiosk using a third party courier delivery (Uber/Door Dash/Third Party Courier Service) can be ordered for delivery until the same-day cut off time of 10:00PM for products that are in-stock.
Delivery Hours
Deliveries are made between 6:00 AM and 11:00 PM. Specific delivery times cannot be guaranteed. We make every effort to deliver before 5:00 PM for standard orders and prioritize funeral service deliveries whenever possible.
After hours orders placed by phone or online via our self-service kiosk using a third party courier delivery (Uber/Door Dash/Third Party Courier Service) will not have a guaranteed time of delivery.
Hospital, Nursing Home & Care Facility Deliveries
Deliveries to hospitals, nursing homes, assisted living, rehab centers, and similar locations are delivered to the front desk or reception area only. Due to facility policies and privacy rules, we cannot deliver directly to patient/resident rooms. The facility’s staff or the intended recipient must retrieve the arrangement from the front desk. We are not responsible for delays caused by facility staff or policies.
Delivery Confirmation
A delivery photo or confirmation is provided when possible. Once an item is delivered to the provided address or approved delivery location, we are not responsible for lost, stolen or uncollected items.
Incorrect Addresses & Redelivery Attempts
It is the customer’s responsibility to provide an accurate delivery address. If an incorrect or incomplete address is given, an additional delivery fee may apply for any second attempt. Only one delivery attempt is included with your order. If redelivery is requested, additional charges may apply. We are also not responsible if an item delivered to the address provided is later determined to be wrong and we are unable to collect the item for a second delivery attempt, the order will be considered fulfilled and a new order must be placed in order for another delivery to be made.
Severe Weather / Access Issues
Deliveries may be delayed due to unsafe weather, road closures, or events outside our control. In such cases, deliveries will occur on the next safe available date.
Non-Deliverable Orders
If we are unable to deliver due to incorrect information, inaccessible locations, or refusal by the recipient or facility, the customer will be contacted to arrange one of the following:
We stand behind the quality and freshness of every order. If you experience an issue, please notify us promptly, but no later than 24 hours after delivery or pickup so we can investigate and resolve it.
Eligibility for Replacement or Resolution
To be eligible for a replacement or resolution, you must contact us within 24 hours of the delivery or pickup time. This allows us to schedule pickup of the original product or review the issue promptly.
Fresh Flower & Plant Lifespan
We do not guarantee specific lifespan for flowers or plants. Longevity depends on:
Most fresh arrangements will last at least 7 days, and many last longer, but this can vary. Keeping flowers in fresh, clean water, away from heat or direct sunlight, is essential to maximize vase life.
Non-Returnable Items
Due to the perishable nature of flowers, plants, and custom designs.
Resolution Options (case-by-case)
Depending on the situation, we may offer:
Photos or Return May Be Required
We may request a time and date stamped photo or require the original arrangement to be picked up by our driver to help us understand the issue.
Non-Delivery Issues
Due to seasonal availability, market conditions, and the fast-paced nature of floral work, substitutions may be necessary. We always maintain the overall style, color palette, and value of your chosen design.
Any substituted flowers, containers, or plants will be of equal or greater value. We will attempt to contact you if a significant substitution is required. However, during high-volume periods, holidays, or time-sensitive deliveries, this step may be bypassed so that your order can be delivered on schedule.
By placing an order, you acknowledge and accept that substitutions may occur when needed to fulfill your arrangement in a timely and professional manner.
NO REFUNDS OR CANCELLATIONS WILL BE ISSUED DUE TO SUBSTITUTIONS.
Orders may be cancelled only if fulfillment has not yet begun. Once we have started preparing your flowers, processing your order, or reserving product for your design, no refunds will be issued.
If you need to make a change, we may offer one of the following at the florist’s discretion:
All decisions are made based on the status of the order, product availability, and time of cancellation. By placing an order, you acknowledge and accept these terms. THE DECISION OF THE FLORIST IS FINAL.