Privacy Policy
Effective Date: 2/1/2023
At Clayton Florist: The Florist at Plantation (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.
Website
Our website address is: https://claytonncflorist.com
Information We Collect
We may collect the following information when you use our website or services:
Name, email address, phone number
Billing and delivery address
Order details and card messages
Payment information (processed securely through third-party providers)
IP address, browser type, and device data
How We Use Your Information
We use your information to:
Process and deliver orders
Communicate about your order (including delivery updates)
Provide customer support
Send service-related messages (order confirmations, delivery notifications, etc.)
Improve our website and services
Prevent fraud and maintain security
SMS & Email Communications
By providing your phone number or email address at checkout or through our website, you consent to receive communications from us related to your order.
These may include:
Order confirmations
Delivery updates or issues
Customer service messages
If you opt in to marketing messages, you may also receive occasional promotions or reminders.
You can unsubscribe from marketing emails at any time using the link in the email
You can opt out of SMS marketing by replying STOP
We do not send excessive or unrelated messages.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only as needed to operate our business, including:
Payment processors
Delivery services or drivers
Website hosting and security providers
Email/SMS communication platforms
These providers are only given the information necessary to perform their services.
Delivery Information & Use of Customer Data
Information provided for delivery (including recipient name, address, and phone number) is used solely for completing the delivery and related communication.
We may contact the recipient if needed to complete delivery (for example, location clarification or delivery issues).
Refunds, Substitutions & Order Policies
Due to the perishable nature of floral products:
Substitutions may be made as needed based on availability while maintaining the overall style and value
Delivery times are not guaranteed and may vary due to volume, weather, or other conditions
We may use your contact information to resolve delivery issues or substitutions
For full details, please refer to our Store Polices.
Cookies
Our website uses cookies to enhance your experience. Cookies may be used to:
Remember your preferences
Keep you logged in (if applicable)
Analyze website traffic
You can disable cookies in your browser settings if preferred.
Embedded Content
Pages on this site may include embedded content (such as videos or images). These third-party sites may collect data and use cookies as if you visited them directly.
Data Retention
We retain personal information only as long as necessary to:
Complete transactions
Provide customer service
Meet legal, tax, and recordkeeping requirements
Your Rights (North Carolina Residents)
If you are a North Carolina resident, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, where applicable
To make a request, please contact us using the information below.
Security
We take reasonable steps to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Clayton Florist: The Florist at Plantation
Mailing Address: 20 PUBLIX DR STE 104–141
CLAYTON, NC 27527
Phone: 984-250-7771
Email: orders@claytonncflorist.com
